From Abby’s Desk!
Each year NKO has a “one word theme” to focus our company actions and support our goals. We ask each NKO team member to think about what the theme means professionally & personally.
For 2012 - The Year of the Dragon NKO’s word is QUALITY
Simply defined QUALITY is “the degree of excellence.” Quality may be interpreted differently by individuals, situations or by results - expected or achieved. At NKO we like to exceed our clients’ expectations and always strive to achieve customer satisfaction with our company staff and services.
A philosophical view of the word QUALITY may be, “I can’t define it, but I know when I see it.” At NKO we know when we see it AND we know how to achieve it. NKO views QUALITY as quantifiable and measurable.
We have established characteristics we use as benchmarks that are tangible and achievable. Excellence in quality is not only in the eye of the beholder but also in the standards set by NKO management and by employing sustainable and best management practices.
At NKO our competitive advantage is based on QUALITY.
Every member of the NKO organization is clear about the concept, definition, and measurement of QUALITY as it applies to their job responsibilities. What best satisfies a clients preferences or needs are those with the highest quality for that account.
Value-based quality is defined in terms of costs as well as other attributes. A client’s expectation is based on quality services at the acceptable price. Indeed you get what you pay for in the number of hours you contract for services but the QUALITY of the work is what makes NKO stand out as a leader in providing landscape services on Kauai.
