Why NKO loves our customers!

From Abby’s Desk
Customer relations are a large part of small business management. Challenging as it may be at times, customer satisfaction is key to building a profitable and constructive business relationship. The old adage” the customer is always right” does not always fit a modern 21st Century approach to customer relations.
This becomes especially true when a long time account gets a new manager. All the customer relations investment that was established previously may not carry over to the new management. Both customer and vendor have to establish their style and work thru expectations until the new relationship is “in sync.”
Over the years I have learned to take time to get to know new managers and give them space to do things their way. I find, especially after their first crisis, new managers develop an working understanding of why NKO has been a trusted service provider long before their station and will be there when they move on to another position.
As a small business manager, on days when customer relations are a challenge, I try to keep in mind “Why NKO loves our customers!”
• NKO customers treat our workers with respect
• NKO customers pay on time!
• NKO customers give us extra work
• NKO customers call us when they need help
• NKO customers are loyal
After all NKO Goals are to:
• Work with Aloha
• Customer Satisfaction
• Profitability
• Company Growth
• Valued Employees
If we take our list of “Why we love our clients!” and NKO Goals we find they are indeed “in sync.” Keeping both in mind makes, even on the most challenging of days, my day just that much better!